Issues opening a PDF using an iPad or iPhone
January 2017
Attention iPad and iPhone users: Due to recent changes (in iOS 10.2) in the way that Apple views PDF document, users who try to open documents from this site in Safari (Browser), Mail and iBook may experience issues. These documents can be viewed in other apps such as Adobe Reader. For full details please click here
Viewing Documents on the Invoice Hub and Owners Portal
The following provides assistance for viewing documents or invoices on the Invoice Hub or Owners portal.
If your invoice/document did not open when clicking on the Adobe PDF icon on the Approval Page there could be a number of potential problems:
Problem 1:
The browser I’m using has blocked the pop-up. This will usually be indicated by a small red X or bar at the top of the page of the browser.
Solution 1:
You can enable pop-ups for this site or across all websites in your browser by following the instructions on the following links:
• Internet Explorer
• Chrome
• Firefox
• Safari
Please note that we do not support other browsers for the Invoice Hub or Owners Portal. If you were experiencing issues using a different browser, please try again with one of the above browsers.
Problem 2:
My computer does not recognise the .PDF file when it opens or fails to open it all.
Solution 2:
We recommend that you install/reinstall the latest version of Adobe Reader by clicking this link.