Relationship Management

A Relationship Dedicated to Your Success

The success of StrataMax – now and in the future - is determined by the success of our clients. This is achieved by listening to our clients and developing software that is relevant, practical and streamlines the strata management processes. Each StrataMax client has a dedicated Client Success Manager who, along with the Training and Support Team ensure your office is running efficiently and your clients are satisfied.

One of the key benefits of having a relationship with StrataMax is that you have a dedicated, highly experienced professional alongside you - dedicated to looking after your interests on an ongoing basis. Their role is to understand your challenges and goals and to help you to maximise the many features and benefits of the StrataMax software to improve and grow your business.

Our Client Success Managers

Nathan Ryalls (QLD, NT)

Nathan RyallsNathan has been with StrataMax since 2006 and gained invaluable experience working in many of the internal departments. Nathan holds a Certificate IV in Business Management plus a Certificate IV in Body Corporate Management. He is knowledgeable, approachable and keen to help strata businesses grow and succeed.

“My approach with clients is to understand their business as much as possible and what they wish to achieve. Through my in-depth understanding of the many core functionalities of the StrataMax suite of software and financial services, I am able to suggest new ideas plus open up new pathways – all to help each client boost and expand their business.”

Nikki Sargeant (QLD, SA, WA)

Nikki SargeantNikki Sargeant has a strong background in Strata and Community Titles management - having been a Strata Manager herself for nine years, and a Director of Sargeant Strata. Nikki holds a Certificate IV in Business Management and Body Corporate Management. Nikki has worked at StrataMax since 2012 as a Client Success Manager and prides herself in problem solving to bring the best solutions for her clients.

“I like to address any issues as soon as they arise and I particularly enjoy helping clients grow their business.”

Craig Jeffcoat (National Strata Business Consultant)

Craig JeffcoatCraig Jeffcoat has been with StrataMax since 2012, initially working with the training team and now working with StrataMax clients to ensure they gain the most effectiveness and efficiency from using their StrataMax software. Previous roles include Resident Unit Manager, Owner Relations Manager and Strata Compliance Officer. Craig has been praised by clients as being an invaluable resource with his understanding of the day-to-day tasks of a strata office.    

“My passion is to work directly with clients to share my expertise in helping them create the most efficient office possible.”

Monica Ashton (VIC)

Monica is a dynamic and experienced strata professional with a passion for Learning and Development. With 5 years in the industry, she has honed her analytical skills and attention to detail to deliver outstanding results. In addition, Monica’s career has taken her to China, Europe and Australia where she has gained invaluable experience and a broad perspective on different cultures and business practices. 
Previously, Monica worked as a Learning and Development Coordinator at one of Australia’s largest strata management companies, where she designed a comprehensive training program with over 50 courses that boosted customer satisfaction to new heights. She also implemented cutting-edge webinars and e-learning software ELMO Talent to optimize training delivery. 
Monica's extensive academic background, which includes both a Degree and a Masters in Business Administration, equips her with a deep understanding of business needs and an unparalleled ability to tailor solutions to meet those needs. Furthermore, her international work experience reflects her adaptability, resourcefulness, and willingness to embrace new challenges.  

“Building client relationships requires a partnership approach, where both parties have a mutual respect for each other's needs and work together to resolve any challenges. I am committed to delivering high-quality services and solutions that help my clients achieve their business goals.”

David Edgerton (NSW & ACT)

David Edgerton has over ten years’ experience in the strata industry and over 10 years prior to this in the banking sector. Being the State Manager for NSW and the ACT, David’s large client base provides him with an indepth understanding of the challenges faced by strata management businesses and is therefore well placed to assist and advise your business on process improvement, customer service and growth.

“I believe true customer service is what makes a business successful, and it has never been more evident than in strata. It is my goal to give your business the tools and direction it needs to be a market leader in customer service, to not only grow your business but retain your clients in this highly competitive market”

StrataMax has allocated us with a Relationship Manager with whom we hold monthly meetings and is our direct line of contact. Having a single person who is across our business in depth is extremely valuable - not just from the point of view of getting the job done but actually helping us achieve our long term vision. The fact that we have had the same Relationship Manager for over five years brings stability and understanding to our partnership with StrataMax.”  

Trevor Bright, Director, Esquire Property Group