Training and Support

Teams Dedicated to Supporting Your Success

The training and support offered at StrataMax is beyond just the software. With over 60 people in StrataMax serving and supporting you in the complex strata industry, there is no other company who can boast this commitment.

Have you had the experience of buying software only to find that the training and support for it is minimal, or virtually non-existent? It's frustrating, to say the least – but you can be assured at StrataMax we are committed to your success, making training and support available to ensure your success.Our teams consist of highly qualified individuals dedicated to helping you gain the most from your Strata Software.  We are unmatched in the industry in supporting you and your business.

Our Training Environment

Technology is only as good as the users operating it and with this in mind our Training Department ensure you are skilled and proficient users. Our dedicated team of StrataMax trainers incorporate a range of training techniques to help you master your knowledge and skill levels.

Online Help

Search by topic, key word or click directly from within the software to launch the relevant page for your answers. Answers are only a click away.

Free Live Training Sessions

Monthly schedules are distributed through email for our online training.  Partiicipation is free and all users are encouraged to regularly update their skills. 

'How To' Video Library

Our extensive library includes topics for beginner through to advanced users on all components of the program. 

Training Manuals

Our team are constantly updating the vast library of training manuals which cover every aspect of the system and include many best practice tips.

Online Training

We provide in-depth one-on-one training through our online tool, enabling the trainer to share screens with you for easier grasp of skills.

Onsite Training

Where face-to-face training is required we provide onsite training, booked through the training department.

Our Training Team

Peter Humphries - Training Manager

Peter HumphriesPeter leads the StrataMax Training Team as Manager. Prior to StrataMax, Peter worked with ANZ National Bank in New Zealand. His roles included help-desk and IT support.

Peter is completely focused on meeting clients' needs, and providing effective training for staff of strata management offices. He is able to manage his team to ensure clients receive the most comprehensive training possible to create ease and confidence in using the software.

 
Cheryl Kelly - Training Consultant

Cheryl Kelly

Cheryl holds a Diploma in Accounting and has worked in strata for many years including three years as Assistant to the Financial Controller with a local Body Corporate Management Company.

Cheryl joined StrataMax in 2005 and is now an invaluable member of the training team bringing great insight into the accounting modules of the program.

 
Lisa McCoustra - Principal Training Consultant

Lisa McCoustra

Lisa previously managed bookkeeping for several Body Corporate Management clients and has also worked within the industry as a Software Training Manager. 

With a financial and accounting background, plus 20 years in the industry, Lisa has exceptional knowledge of GLMax, BAS, Tax and the corporate requirements needed within the strata industry, making her an invaluable resource.

 

Other team members

Denise Williamson
Lana Clarke
Tristan Collins

We had 28 staff to prepare for our switch to StrataMax who were nervous about change. StrataMax provided us with all the tools necessary to get ourselves ready. From online training modules and videos to a great help menu and even a fully simulated training package that we were able to use right up to going live. Our staff became very skilled and efficient in the program in no time and continue to learn.”

Anthony Votano, Premier Strata Management.