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MaxSoft Makes Strategic Investment in ResVu

MaxSoft Group invests in ResVu to enhance customer service in strata

MaxSoft Makes Strategic Investment in ResVu

MaxSoft Pty Ltd, the leading provider of software and financial solutions to the strata industry, is pleased to announce it has made a strategic investment in ResVu.  Together with MaxSoft's core software solution, StrataMax, the purpose is to deliver the best possible end-to-end software solution to the Australian strata market.

MaxSoft Group Managing Director, Dorian Borin explains: “ResVu’s feature set is very complementary to our core Strata Management software solution and through tight integration, we will be able to both streamline and improve interactions between the key stakeholders in strata.  We are very excited to be taking our partnership with ResVu to the next level with this investment. We see an extremely strong alignment between our companies’ goals of making strata more efficient and transparent across the whole ecosystem.”

With a strong focus on improving and delivering better customer service to lot owners, ResVu strongly compliments the StrataMax strata management software and by focusing on enhancing owner engagement, has created additional revenue models for Strata Managers to explore.

ResVu Founder and CEO, Tom Welsby explains, “Strata management is traditionally seen as a relentless industry but only because of the lack of tools available to more proactively serve lot owners and residents. Our entire purpose is to improve management wellness and resident satisfaction by revolutionising the way strata companies deliver service so having the MaxSoft Group truly support this is an enormous step forward for the industry. The MaxSoft Group have an amazing team and support their customers well which attracted us to this opportunity”.

Tom continues, “We have clear and consistent synergies that aim to provide the best end-to-end strata solution through a combination of ResVu’s key focus on delivering better customer service in Strata alongside StrataMax’s best in breed Strata Management Software”.

ResVu has been an integration partner for the past 12 months and has demonstrated its capabilities around owner engagement through its custom-branded mobile app and management portal for strata companies.  With improved customer service channels and owner engagement with ResVu's platform, it has been shown that email and phone call traffic has reduced.  This partnership will help to retain and grow business, whilst increasing customer satisfaction and management efficiency.

The ResVu platform seamlessly integrates with the StrataMax software’s backend operation.  This provides owners and tenants with a powerful frontend customer service platform, built to enhance proactive communication and service delivery.  The key role is to provide owners and tenants with the opportunity to action all of their day-to-day needs directly from the custom-branded mobile app and management portal specific to the strata company, which includes key components of the StrataMax Owners portal.

This investment brings with it exclusive pricing and integration features for StrataMax clients. Please see the new StrataMax page on the ResVu site for more details.


Wednesday, October 13, 2021